Hotels.com Expedia / On our holidays in Nicaragua/ #FAILURE
This is the voicemail from a special dept within hotels.com / Expedia that handles mishaps and oversight errors with their partner companies (basically when they cannot honer a booking). This voicemail is several hours after we found out we had NO ROOM on our holiday vacation. She is saying they can confirm another room in a hotel 83 miles away, across the border and in Costa Rica. Keep in mind she is aware we are on holidays, in a rental car, and this has gone on for several hours, and extremely expensive by cell phone. It is approx midnight when this message came in.... They offered us a refund and hey...a whopping $100 credit toward another safe and professional transaction with them in the future! Stranded in Nicaragua w/ no room or options...You can hear in their voice they seem to be doing us a favor. #FAILURE Do not use Hotels.com and or Expedia unless being stranded homeless somewhere is ok with you!!